Refund and Returns Policy

Last updated: 22 September 2026

Every Kaschmirs piece is handwoven and one of a kind. If it isn’t right for you, you can send it back.

14-day returns
You can return your order for any reason. Just tell us within 14 days of delivery by emailing orders@kaschmirs.com with your order number. You then have a further 14 days to send the piece back.

Condition
Please return the piece unworn, unwashed, and in its original packaging, with any GI tag still attached.

Return shipping
Return shipping is at your cost. Please send it to:

Kaschmirs
Sangam B, Eidgah
Srinagar 190017
Jammu & Kashmir, India

Use a tracked service and keep the tracking number, as we can’t refund a parcel that doesn’t reach us. Mark the parcel as a returned item on the customs form, so it isn’t treated as a new sale.

Your refund
Once we receive your return, we refund the full price of the piece, any GI certification fee, and the original shipping charge, within 14 days, to your original payment method. Card refunds usually show on your statement within 5–10 business days after that. Bank transfer refunds go back to the account you paid from.

Import taxes
Any import VAT or duty you paid to DHL on delivery is charged by your country’s customs, not by us, so we can’t refund it. In many countries you can reclaim import VAT on returned goods; DHL or your customs office can advise.

Damaged or wrong item
If your piece arrives damaged, or isn’t what you ordered, contact us within 48 hours of delivery with photos. We’ll cover the return shipping and send you a replacement or a full refund, whichever you prefer.

Cancellations
You can cancel free of charge at any time before your order is dispatched. Just email us with your order number.

Questions
Email orders@kaschmirs.com or message us on WhatsApp at +91 70067 61414.